As a customer of Teleconferencing Services, LLC (TSI), you (also referred to herein as “customer”) agree to accept the following terms and conditions: Invoices will be considered past due if not paid within thirty (30) days of the date of invoice. Past due invoices shall be subject to late charges of 1.5% per month (or fraction thereof) of the past due amount or the highest lawful rate, if lower. In addition, Customer will reimburse TSI for its attorneys’ fees and costs and expenses of collection if TSI retains an attorney to pursue any amounts not paid when due under this Agreement. In the event charges due are not paid in full by the due date for any reason, TSI shall have the right to suspend all or any portion of the Services until such time as all charges and applicable interest amounts and/or late fees have been paid or permanently at our discretion.

Following such payment, TSI may reinstate Services only upon satisfactory assurance of Customer’s ability to pay for Services, including modified payment terms such as prepayment and/or accelerated invoicing. Such suspension shall not relieve Customer of any payment liability. Customer agrees to reimburse TSI for any costs, expenses, or fees expended by TSI in connection with any collection efforts against Customer, including reasonable internal and outside attorneys’ fees.

Customer must notify TSI in writing within sixty (60) days after receipt of invoice if Customer disputes any charges in an invoice or it shall be presumed accurate. TSI warrants that the services will function as represented in their functional or technical documents or user manuals as applicable during the time that customer uses our services. Customer’s sole and exclusive remedy in the event that TSI breaches this warranty will be for TSI, at its option to repair, replace and / or re-perform the nonconforming services or to credit to Customer any amounts invoiced for such nonconforming services. TSI shall not have any liability to any party, including but not limited to Customer, for the loss, delay or inaccuracy of any communication stored in or transmitted by TSI or its suppliers’ equipment. TSI does not make any representation or warranties, either express or implied (except as provided herein), and hereby disclaim the implied warranties of merchantability and fitness for a particular purpose. TSI’s total liability for any and all claims arising under or related to providing its services to Customer, whether based on contract, tort, equity or otherwise, shall not exceed Customer’s average monthly conference invoice for the prior year.

Services will be billed in U.S. dollars, unless otherwise agreed to by the parties in writing. Without limiting any other applicable fees and charges, you will be charged overage fees for minutes used and exceeding minimums available to Customer pursuant to specific service plans offered from TSI and agreed to by you. International rates and surcharges apply on a per minute basis for all calls originating outside the non-contiguous United States and/or international dial-out. Call set-up and disconnect charges also apply to all inbound and outbound legs of all calls. TSI rounds completed calls to the next full minute on a per participant basis and rounds charges for each participant to the nearest whole cent.

Access Surcharges:

Teleconferencing Services will add a long distance surcharge to the cost for any services with inbound calls made from outside of the 48 contiguous states in the USA, when callers use a USA toll-free access provided by us. TSI may also charge the surcharge add-ons for dial-outs to these areas. TSI will not publish a list of surcharge rates; however they are available for review by contacting our corporate offices at 1-866-338-5800 or by email at

The following destinations or access points are subject to these long distance surcharges: Alaska, Hawaii, Canada, American Samoa, Guam, Puerto Rico, US Virgin Islands, the Northern Mariana Islands, Anguilla, Antigua & Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, Saint Kitts, Nevis, Saint Lucia, Saint Vincent and the Grenadines, and Turks and Caicos.

Federal Universal Service Fund and Regulatory Recovery Fee:

TSI is required by the Federal Communications Commission (FCC) to contribute to the federal Universal Service Fund (USF), which subsidizes telecommunications services in high cost and rural areas and services to low income consumers, schools, libraries and rural health care providers. To recover the cost of its federal USF contributions, TSI assesses federal USF charges equal to the then-applicable quarterly contribution factor (as established by the FCC) times the portion of your invoice subject to federal USF charges. TSI will not provide advance notice of any change in the quarterly USF contribution factor, USF charges.

In addition, TSI assesses a 10.9% monthly Telecommunications Surcharge on audio conferencing services to recover its costs associated with regulatory requirements and compliance and other costs imposed by its underlying telecommunications carriers. USF charges and the Regulatory Recovery Fee are neither taxes nor government-required charges.

Audio and Web Conferencing Services/Named Users, Content and Conduct/Use

To use the Licensed Services, Customer must be 18 years or older, if an individual, and must complete the sign-up/registration process, which includes, without limitation, providing a valid email address, agreeing to be bound by TSI’s required terms applicable to the use of the Licensed Services and meeting such other requirements as TSI directs. Customer agrees to maintain and update its registration information as required to keep it current, complete and accurate. If TSI discovers that any of Customer’s registration information is inaccurate, incomplete or not current, TSI may suspend and/or terminate Customer’s right to access and receive the Licensed Services. TSI further retains the right to reject a registration application in its sole discretion and without a requirement to provide a reason. Without limiting the foregoing, TSI may refuse the Licensed Services to any individual or entity who has cancelled any number of previous accounts. Only Named Users (as below defined) may schedule conferences using the Licensed Services, and there may be only one user/employee assigned to any Named User licenses to be used in connection with the Licensed Services. For the avoidance of doubt, Named User licenses cannot be shared among multiple individuals and separate Named User licenses must be purchased for each individual. Named Users may only include up to the total number of Maximum Meeting Participants in any single conference. For the purposes of this provision and the Licensed Services, a “Named User” is an individual designated and identified by the Customer as an organizer/administrator who is authorized to schedule conferences using the Licensed Services and “Maximum Meeting Participants” means the maximum number of meeting participants, including the Named User, that may be in a conference using the Licensed Services at the same time as designated by TSI. Only one conference using the Licensed Services may occur at any given time (i.e. no concurrent meetings) per licensed Named User. Named Users may not combine with other Named Users or otherwise expand a conference using the Licensed Services scheduled by a Named User to allow more than the Maximum Meeting Participants. For each conference using the Licensed Services scheduled by a Named User, the Named User must (1) initiate or schedule the conference; (2) host the conference by entering as a presenter; and (3) act as an organizer of the conference through use of their organizer identification. Customer is at all times responsible for monitoring and maintaining the use of the Named User licenses within the forgoing parameters, and the Customer shall indemnify TSI in the event a claim is brought or damages are incurred due to Customer’s misuse of the Named User license. A Named User designation may not be transferred to another Customer employee except upon (a) termination of the Named User’s employment with Customer, or (b) in all other instances, TSI’s express prior written approval.

Customer acknowledges that TSI has no control over the content of information transmitted by Customer through the Licensed Services (whether visual, written or audible) and that TSI does not examine the use to which Customer puts the Licensed Services or the nature of the information Customer or Customer’s users send or receive. Customer acknowledges and agrees that TSI shall have no liability for the deletion or failure to store any information, content or data transmitted using the Licensed Services. Further, Customer expressly agrees: (i) to comply with all applicable foreign, federal, state/provincial and local laws relating to use of the Licensed Services under this Agreement (including without limitation, export and control laws and regulations); (ii) not to upload, post, email or otherwise transmit content through use of the Licensed Services that (1) infringes any third-party intellectual property or other proprietary rights or rights of publicity or privacy; (2) is unlawful, threatening, abusive, harassing, tortuous, libelous, defamatory, deceptive, fraudulent, invasive of another’s privacy, vulgar, obscene, hateful or discriminatory or otherwise contains objectionable material of any kind or nature; (3) violates any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, anti-discrimination or false advertising); (4) is profane, indecent, obscene, harmful to minors or child pornographic; (5) contains any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or property of another; (6) that includes any unsolicited or unauthorized advertising or marketing; or (7) is materially false, misleading or inaccurate or that Customer does not have the right to transmit under any law or under contractual or fiduciary relationships; (iii) not to: (1) impersonate any person or entity, falsely or otherwise misrepresent your affiliation with a person or entity, or forge headers or otherwise manipulate identifiers in order to disguise the origin of any content uploaded, posted, emailed or otherwise transmitted; (2) harvest or otherwise collect information about others, including e-mail addresses, without their consent; (3) use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Licensed Services any directory of other users or usage information or any portion thereof other than in the context of Customer’s use of the Licensed Services; (4) reproduce, duplicate, copy, sell, trade or resell the Licensed Services for any purpose, including Customer may not act as a service bureau for the Licensed Services or rent, lease, grant a security interest in, or otherwise transfer any rights in the use of the Licensed Services; (5) use or exploit any portion of the Licensed Services to provide commercial services to third parties or otherwise generate income from the Licensed Services or use the services for the development, production or marketing of a service or product substantially similar to the Licensed Services; (6) interfere with, damage, disable, overburden, impair or disrupt hardware, software or networks connected to the Licensed Services, or any other users of the Licensed Services, or violate the regulations, policies or procedures of any networks; (7) attempt to gain unauthorized access to the Licensed Services, other accounts, computer systems or networks connected to the Licensed Services, through password mining or any other means; (8) reverse engineer, modify, decompile, disassemble, translate or otherwise attempt to derive source code from any part of the Licensed Services or associated software; or (9) use the Licensed Services for illegal purposes (including without limitation, gambling or betting); and (iv) Customer is solely responsible for any and all activities that may occur under Customer’s account and to maintain the confidentiality and security of its Host ID, access numbers, keys and passwords/passcodes.

Customer agrees to notify TSI immediately if there has been an unauthorized use of its Host ID and/or any access numbers, keys and/or passwords/passcodes or any other breach of security, and Customer shall be liable for fraudulent charges until such time as Customer has notified TSI to suspend any compromised Host IDs, access numbers, keys and/or passwords/passcodes. Customer acknowledges that TSI may from time to time monitor for quality assurance and fraud detection and may further gather system data. Further, and notwithstanding confidentiality provisions herein, TSI may disclose information about Customer’s use of Licensed Services to satisfy any law, regulation, government agency request, court order, search warrant, subpoena or other legal process.

Auto Pay

By enrolling in this recurring payment program, you authorize Teleconferencing Services LLC to initiate recurring charges from your specified credit card. The amount charged to your credit card every month will be the then current balance on your account. Your current balance is the amount on your monthly statement, plus additional charges billed to your account after your statement was issued, less credits or payments posted to your account after your statement was issued. Once your enrollment is processed, all payments will be automatically charged to the designated credit or debit card on the statement due date, unless you terminate your authorization in the manner described herein. You agree to be bound by any rules your credit card issuer requires for pre-authorized debit or credit card transactions.


You must update all changes to your credit/debit card information by logging into your account at HTTPS:// REPORTS.TELECONFERENCINGSERVICES.NET. If you do not update your credit/debit card information and Teleconferencing Services is unable to charge your credit card for the amount due on your account, you may be subject to applicable late fees.  Teleconferencing Services reserves the right to change these terms or terminate this Program at any time. Notice may be given on or with your statement or by other methods. These terms related to Auto Pay do not in any way terminate, amend or modify other terms, agreements or policies that apply to your Teleconferencing Services account or other agreements you may have with Teleconferencing Services.

These Terms and Conditions were last revised March 4, 2019 and are subject to periodic revisions and updates. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THIS SITE TO OBTAIN TIMELY NOTICE OF ANY AMENDED TERMS.